Zuma Wigs

**General Questions** 1. **What type of wigs do you sell?** We specialize in handmade braid wigs and dreadlock wigs that look very natural, lightweight, and beginner-friendly. We also make dreadlock toupees for men and women and lace front loc units for people suffering from hair loss. 2. **Are your wigs handmade or machine-made?** All our wigs are carefully handmade with attention to detail to give that natural, salon-fresh braided look. 3. **Do you ship worldwide?** Yes, we ship worldwide. 4. **How long does it take to receive my order?** Please check each listing for processing time. Ready-to-ship wigs ship in 1 to 5 business days. Custom braid wigs ship in 2 to 4 weeks. Custom dreadlock wigs ship in 4 to 6 weeks. Please check the description of each listing for details. For express delivery, please contact us before placing your order. **Wig Installation & Care** 5. **Can your wigs be worn without glue?** Yes! Our wigs are designed to be glueless — perfect for beginners or anyone who wants to protect their hairline. 6. **How do I make my braid wig look more natural?** Cut the lace to fit your hairline. Use a wig grip band or elastic band to make the wig lay flat. Apply foundation or lace tint to the lace to match your skin tone. Use mousse to flatten the braided roots. 7. **How do I maintain my braid wig?** Always hang your wig on a mannequin head or store it in a satin bag when not in use. Apply mousse occasionally to refresh the braids. Use a small amount of oil sheen spray for shine. **Custom Orders** 8. **Do you take custom orders?** Yes, we accept custom orders. You can choose the color, length, and style you want. 9. **Can I request a full lace or frontal braid wig?** Yes, we offer both lace front and full lace braid wigs. **Payment & Delivery** 10. **What payment methods do you accept?** We accept payments by credit cards, debit cards, and installment payments through Affirm, Afterpay, and Klarna. 11. **How much is shipping?** Shipping costs depend on your location and will be calculated at checkout. Shipping is free within the US. 11b. **Where do your wigs ship from and what is your return address?** Our wigs ship from New Jersey, USA, and the ship-from address serves as the return address. **Hair Quality** 12. **Do your braid wigs tangle?** No, we use premium synthetic extensions that are tangle-free and long-lasting. 13. **Can I swim with your wigs?** Yes, our wigs are water-friendly! Just pack them into a bun and apply mousse after swimming to maintain the style. **Returns & Refunds** 14. **Do you accept returns?** We only accept returns for defective items. For all other reasons, we only accept exchanges. Our quality control team carefully inspects and makes a video recording of each item before shipping out to ensure there are no defects. Items must be returned in original condition and within 2 weeks of receipt. If the item you want to exchange it for is a higher-priced item, you pay the difference. If it is a lower-priced item, you will be credited the difference. **Bonus Questions** 15. **Do you offer wholesale prices?** Yes! We offer wholesale prices for bulk orders. Send us a message to discuss. 16. **How do I contact customer service?** You can reach us via: 📧 Email: info@zumawigs.com, zumawigs@gmail.com Instagram DM: @zumawigs

Absolutely! We love custom orders. The processing time depends on the specifics and we'll let you know all the details before you place your order.

We only accept returns for defective items. For other reasons, we offer exchanges. Our quality control team inspects and records each item before shipping to ensure it's perfect. Return the item in its original condition within 2 weeks. If you exchange for a higher-priced item, you'll pay the difference. If it's lower-priced, we'll credit you the difference.

Processing times vary by product. Please check the listing description for specific details.

Our products are made in Africa, but mailed to each customer from New Jersey, USA. Our return address is in New Jersey.

Occasionally we may ship from Africa to a customer. But return address remains New Jersey, USA

If you're outside the US, you might need to pay import duties when your item arrives. It's always a good idea to check your local customs regulations!